Effective Date: 05/03/2026
At Dorshaven, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, book accommodations, or use our services. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect
We collect different types of information to provide you with a seamless experience:
Personal Information:
Full name
Contact details (phone number, email address)
Payment and billing information
Identification details (e.g., passport/ID for check-in)
Non-Personal Information:
Browser type and device information
IP address and location data (where applicable)
Cookies and usage data (see Section 6)
Booking & Stay Information:
Reservation details (dates, preferences, requests)
Guest feedback and service interactions

2. How We Use Your Information
Your information helps us provide better hospitality services and improve your experience at Dorshaven. Specifically, we use it to:
Process bookings, payments, and reservations
Communicate with you regarding your stay or event
Provide customer support and respond to inquiries
Personalize your experience and tailor services to your needs
Improve website functionality and user experience
Send promotional offers, updates, and newsletters (with your consent)
Comply with legal and regulatory obligations

3. Sharing of Information
We respect your privacy and will never sell your personal information. However, we may share data in the following circumstances:
Service Providers: With trusted partners who assist with payment processing, website hosting, or marketing.
Legal Requirements: If required by law, regulation, or court order.
Business Transfers: In the event of a merger, acquisition, or restructuring of Dorshaven.
All third parties are contractually bound to safeguard your data and use it only for the intended purpose.

4. Data Security
We implement strict security measures to protect your personal data, including:
Encrypted transactions (SSL certificates)
Restricted access to sensitive information
Secure storage of personal and payment data
Regular monitoring for vulnerabilities and breaches
While we take every precaution, no method of transmission or storage is 100% secure. We encourage you to also take precautions when sharing information online.

5. Data Retention
We retain your information only as long as necessary:
To provide our services and fulfill bookings
To comply with legal and tax requirements
To resolve disputes and enforce agreements
After this period, your data will be securely deleted or anonymized.

6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience. These may be used to:
Remember preferences and improve navigation
Analyze website performance and usage
Deliver targeted content or promotional offers
You can manage or disable cookies through your browser settings, though this may affect website functionality.

7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access and request a copy of your data
Correct or update inaccurate information
Request deletion of your data (where legally possible)
Withdraw consent to marketing communications
Restrict or object to certain data processing activities
To exercise these rights, contact us at info@dorshaven.com.

8. Third-Party Links
Our website may contain links to external websites. Dorshaven is not responsible for the privacy practices or content of those third-party sites. We encourage you to review their policies before providing personal information.

9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with information, please contact us so we can delete it promptly.

10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business operations. Updated policies will be posted on this page with a revised “Effective Date.”

11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us at:
Dorshaven
Address: Sapele Link, Dzorwulu, Accra, Ghana
Email: info@dorshaven.com
Website: www.dorshaven.com